Thank you for shopping with Everett Looks! We want you to be completely satisfied with your purchase. Please review our return and refund policy below.
Eligibility for Returns: You may return items within 7 days of delivery if you are not satisfied with your purchase. The item must be unused, in its original packaging, and with all tags attached.
Non-Returnable Items: Certain items, such as intimate apparel and customized products, are non-returnable for hygiene and safety reasons.
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team within 7 days of receiving your order. Please provide your order number and the reason for the return.
Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions for shipping the item back to us.
Pack the Item: Carefully pack the item in its original packaging, including any accessories, tags, and labels.
Ship the Item: Send the package to the address provided in the return authorization. You will be responsible for the shipping costs associated with the return.
Processing Time: Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued within 7-10 business days.
Refund Method: Since we only accept cash on delivery, refunds will be processed in cash. You will need to provide your bank details or preferred refund method upon request.
Refund Amount: The refund will cover the product price only, excluding any shipping fees that may have been charged at the time of purchase.
If you would like to exchange an item for a different size or color, please initiate the return process as outlined above. Once we receive the returned item, you can place a new order for the desired item.
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost.
Everett Looks reserves the right to modify this return and refund policy at any time. Any changes will be posted on our website.
If you have any questions or need assistance with your return, please contact us at: [email protected]
